Terms of Service

Last updated 2025-06-01

This is a working draft of our Terms of Service. It will be finalized before general availability. For any question in the meantime, email privacy@retracker.ca.

1. Agreement

These Terms govern your access to and use of RETracker, operated by RE Tracker, Lévis, Québec, Canada ("we", "us"). By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service.

2. Eligibility and accounts

You must be able to form a binding contract to use RETracker. You are responsible for your account, for keeping your credentials secure, and for the activity that happens under your account. Tell us promptly if you suspect unauthorized use.

3. Subscriptions, trials and billing

Paid plans are billed monthly in Canadian dollars (CAD) and renew automatically until cancelled.
New accounts may start with a 14-day free trial. You can cancel anytime before the trial ends to avoid being charged.
You can cancel at any time from your account; cancellation takes effect at the end of the current billing period. Except where required by law, payments already made are non-refundable.
Payments are processed by Stripe. We do not store your full card details.

4. Your data and content

You own the property, financial and portfolio information you enter. You grant us the limited rights needed to host and process it to provide the service. How we handle personal information is described in our Privacy Policy.

5. Acceptable use

Do not misuse the service: no unlawful activity, no attempts to breach security or access other users' data, no interference with the service, and no reselling or copying the service without permission.

6. Analytics and projections

RETracker provides calculations, analyses and projections (for example cap rate, cash-on-cash, IRR, and long-range equity estimates). These are informational tools based on the assumptions and data you provide. They are not financial, investment, tax or legal advice, and outcomes are not guaranteed. You are responsible for your own decisions.

7. Third-party services

The service relies on third parties such as Google Firebase, Stripe, Plaid (optional Bank Sync) and Anthropic (optional AI listing analysis). Your use of those features may be subject to their terms.

8. Availability and changes

We work to keep the service available but do not guarantee uninterrupted access. We may add, change or remove features over time. We may update these Terms; material changes will be reflected by the date above.

9. Disclaimers and limitation of liability

The service is provided "as is" without warranties of any kind to the extent permitted by law. To the maximum extent permitted by applicable law, our liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits rights that cannot be limited under the law of Québec.

10. Termination

You may stop using the service and delete your account at any time. We may suspend or terminate access if these Terms are violated. On account deletion, your data is erased as described in the Privacy Policy.

11. Governing law

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable there, and disputes are subject to the courts of Québec.

12. Contact

Questions about these Terms: privacy@retracker.ca.